Klein Charter Policies For Group Travel

 

SALES AGREEMENT:

 

Price

The price on your confirmation is based on the itinerary given to Klein Transportation (KT) at the time of pricing. Should the itinerary, actual miles of the trip or time change at any time prior to the trip’s departure or be different upon the return of the trip, the group will be billed accordingly. On the day of the trip any change in itinerary must be approved by the KT office and may result in additional charges.

 

Payment

$500 per vehicle, per day deposit is due upon receipt of written acceptance.  Final payment is due 30 days prior to trip date. Reservations made less than 30 days prior to the trip date must be paid in full by either credit card or cash at the time of booking. A $30 fee will be charged for any checks that are returned by the bank for insufficient funds. Payment in full is required before Klein Transportation can make any payment toward Charter Packages for meals, lodgings or attractions.  Charter Package payment due dates may vary according to the vendor(s) involved and will be noted on your written confirmation.

 

Gratuities

A minimum $100 customary driver gratuity is included in the charter price. To express appreciation for a job well done a driver may be offered additioanl gratuity on the day(s) of charter, as the industry gratuity guideline is $2 - $5 per person per day or 10-20% of charter price.

 

Fuel Surcharge

A fuel surcharge may be implemented on all Klein Charters to cover increase fuel costs if/when the US Department of Energy current diesel mileage rate exceeds a threshold of $4.00 per gallon.  Customers will be charged the increase amount over the threshold that was used by their trip, calculated by using estimated mileage. Rates are subject to change with limited or no warning based on economic environment.  During these times, customers are to monitor USDE rates and budget a fuel allowance.

 

Damage or Return of Vehicle in Unacceptable Condition

Our vehicles are carefully inspected and cleaned prior to departure from our garage. Any damage to seats, windows or other parts of the vehicle that is caused by a member of the group chartering the bus shall be the financial responsibility of the chartering group. Klein Transportation will bill the group for repairs and damage. If there will be eating and/or drinking on the vehicle we request the group to bring trash bags. If the vehicle requires excessive cleaning, the group will be charged up to $500 per vehicle. Your credit card will be charged the following business day. Kegs, glass bottles or propane tanks are not permitted on our vehicles.

 

PASSENGER TRANSPORT AND SAFETY:

All drivers, technicians and staff have been trained in best practices, including those related to boarding and baggage handling.  Protocols have been set, and equipment purchased, for intensified cleaning and protection to ensure a sanitary environment.  Passengers that are sick or experiencing any symptoms of illness, should not travel.

 

Child/Car Seats

No car seats are permitted for the safety and enjoyment of all passengers, every child must be four years of age or older.

 

Electronic Devices

Operation of PA System, radio, Wifi, VCR or DVD and monitors is not guaranteed.

 

No Smoking

Smoking and vaping is not permitted on Klein Motorcoaches or School Buses.

 

Personal Items & Luggage

Klein Transportation is not responsible for luggage or items left, stolen or damaged on the bus.

 

CANCELLATION:

 

Charter Vehicle

A full refund will only be given if the charter is cancelled at least 30 days prior to the departure date.  If the charter is cancelled 29-7 days prior to the departure date customers will receive a 50% refund, the remaining balance would be forfeited in a cancellation fee.  Charters cancelled within 6 days of the departure date do not receive a refund; instead, all payments will be forfeited resulting in a 100% cancellation fee.

 

Charter Packages

Charter package refunds minus any non-refundable monies paid on your behalf (such as hotel, tickets, meals, etc.) will only be given if the charter package is cancelled at least 30 days prior to the departure date. Refunds cannot be issued for non-refundable expenses. If the charter package is cancelled 29-7 days prior to the departure date customers will receive a 50% refund minus any non-refundable monies paid on your behalf, the remaining balance would be forfeited in a cancellation fee.  Charters packages cancelled within 6 days of the departure date do not receive a refund; all payments will be forfeited resulting in a 100% cancellation fee. Additionally, cancellations made 30 days or less of scheduled trip departure date will be subject to a 10% service fee. Refund policies specific to the vendors included in your charter package vary according to the vendor involved and will be stated on your written confirmation.

 

Weather / Emergency

Pending Klein Transportation approval, customers may reschedule their trip without penalty due to unsafe travel conditions. This notice must be received 12 hours prior to departure time. If customer cancels and does not reschedule, refer to our cancellation policy for the cancellation fee. If customer cancels after our driver has reported, there is an additional cancellation fee of half of the charter amount. Klein Transportation reserves the right to cancel due to any weather or emergency circumstances beyond their control with full credit for future travel.  Klein Charter Packages will be subject to the emergency cancellation policies of the included vendors.  Any non-refundable monies paid on your behalf will be deducted from the credit. 

 

Athletic Charter

As a contracted Klein Customer weather and game cancelations can be made the day of service but may be assessed penalties as deemed necessary.  Penalty will not be assessed if notice is received four hours prior to group departure time. If cancelation is received less than four hours prior to departure time or prior to arrival on a campus a $300 cancelation fee will be assessed.  If the driver arrives on campus and is canceled for any reason, customer will forfeit the entire trip amount as a cancelation fee.